Complimentary UK delivery on orders over £200
Secure The Slay

Customer care

Policies

The important details to read before placing an order or booking your appointment.

01

Privacy policy

Secure The Slay (“we”, “us”, “our”) respects your privacy. When you visit our site or place an order, we collect the personal information you give us — such as your name, address, email address and payment details — so we can fulfil your order and keep you updated.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and is stored only as long as is necessary to complete your purchase transaction.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. By using this site, you consent to our collection and use of your information as described here. If we make changes to this policy, we will post them on this page.

02

Cookies

This site uses cookies — small files stored on your device — to keep your basket working, remember your preferences and help us understand how the site is used.

Because our store runs on Shopify, Shopify’s own cookies are used, including session cookies (to keep you signed in and your basket intact), cart cookies (which persist for about two weeks), and analytics cookies that help us improve the store.

You can choose to disable cookies in your browser settings, though parts of the site — including checkout — may not work correctly without them.

03

Returns

For hygiene and quality assurance, hair purchases are final sale. We do not offer refunds or exchanges. Please review your selection carefully before purchasing.

04

Order care

Check your delivery details and chosen texture, length and colour before confirming your order. Contact us promptly if any information needs correcting.

05

Hair care

Longevity depends on correct maintenance. Use professional products, minimise excess heat and follow the care guidance provided with your piece.